Chicago O'Hare International Airport
Lufthansa Customer Assistance
24/7 support for all your travel needs. We're here to help before, during, and after your flight.
- Open 24 hours
- Every day of the year
- 4 support desks
- Reservations to baggage
- Multilingual
- Interpreters on request
About this location
Our passenger support center sits inside the airport, so help is close by whether you're departing, arriving or connecting.
10000 W O'Hare Ave, Chicago, IL 60666, United States
Located in Chicago O'Hare International Airport
Open 24 hours
Walk-in and phone support, including holidays
- www.lufthansa.com
Official website (placeholder link)
Services offered
Four support desks covering the situations passengers ask us about most.
Flight Reservations & Changes
Book new travel, rebook after a disruption, or adjust dates, routes and seating with an agent.
Baggage Support & Claims
Report delayed, damaged or missing bags, track a claim, and arrange delivery once found.
Check-in & Boarding Assistance
Help with check-in, boarding passes, upgrades, standby lists and tight connections at O'Hare.
Special Assistance
Wheelchair service, medical needs, unaccompanied minors and other accessibility requests.
Need a repair or a specific service arranged?
Send us the details — damaged baggage, mobility equipment, cabin items or a lost belonging — and we'll follow up with next steps.
How we help
Describe your issue
Reach us by phone, email or the form below and tell us what happened.
Get matched with a specialist
We route your request to an agent trained on that exact travel issue.
Receive a resolution
You get clear next steps, confirmations and follow-up until it's settled.
Frequently asked questions
Contact support
Call us for anything urgent, or send a message and a specialist will follow up.